The Roads and Transport Authority (RTA) in Dubai intends to improve customers’ satisfaction and increase the number of people using buses in the emirate. To achieve these goals, RTA has come up with a new initiative to let the public suggest new bus routes and modifications to existing ones. Those interested can recommend and vote for their preferred routes via the RTA Dubai smart app, before these are adopted. Around 2,590 proposals have already been submitted by bus riders in the emirate. 413 voters are in favour of a new route from Al Qusais to Al Maktoum International Airport while 148 would like a Gold Souq-JAFZA bus route.
Speaking about this new initiative to get the public’s feedback, Director of Planning and Business Development at RTA’s Public Transport Agency, Adel Shakeri said, “This initiative is in line with RTA’s efforts to keep pace with the latest trends of the industry and play a pioneering role in the region. We are focusing on leveraging public transport services, considering it a key tool for driving the development of the emirate. We have added a new feature to RTA Dubai app so that we can benefit from the public feedback in upgrading the public bus network.”
RTA has a fleet of 1,518 buses which run on 119 internal bus routes in Dubai, connecting residents and visitors to 82 percent of the urban areas in the emirate. These internal lines include 35 lines linking users to metro stations. There are 12 intercity lines to take passengers to other emirates, 8 express lines 3 buses going to Dubai Miracle Garden and Global Village. To facilitate riders, RTA has an online journey planner -- wojhati.rta.ae -- which helps users get real time updates on bus routes, timings and delays.